· Job specifications are listed for the following positions: Universal teller,
Deposit Service Representative, File Clerk, Coin Processor, Document Sorter,
Statement Bookkeeper, Secretary (Trust), Switchboard Operator, Supervisor,
Supervisor (universal teller), and Staff Accountant.
· Job descriptions for these same positions follow.
· Note: The Universal Teller, File Clerk, Switchboard Operator and Supervisor,
Universal Tellers – Main office are the position known as “benchmark“jobs
in this exercise. How do I know? They are the ones with salaries listed for
them.
· Using the universal factors by Benge (Working conditions, Mental Demands,
Physical Demands, Skill, and Responsibility) create a master schedule by first
ranking the positions on each dimension and then breaking up the salaries
across the dimensions so that they add to their total wage.
· Then take only two other positions and try to come up with wages for them
using the master schedule.
Factor Comparison Exercise
Job Specifications
1. Universal Teller . Requires occasion direction and checking of work. Does not require frequent exercise of independent judgment. Demands substantial public contact, but infrequent intrabank contact. Offers few physical demands and few unpleasant working conditions. Requires a high degree of concentration. Requires 2 to 3 months of on-the-job training. Requires use of general banking equipment, pneumatic units, and teller machines, calls for typing, finger dexterity, and human relations skills.
2. Deposit Services Representative : Requires occasional independent judgment and some direction and checking of work. Demands substantial public contact but infrequent intrabank contact. Requires a high degree of concentration, however has physical demands and few unpleasant working conditions. Requires about 2 to 3 months of on-the-job training. Involves use of general banking equipment, and calls for typing and human relations skills.
3. File Clerk : Requires little independent judgment and infrequent direction and checking of work. Demands little public or intrabank contact. Calls for a high degree of concentration, but has light physical demand with little or no unpleasant working conditions. Requires 1 week of on-the-job training. Requires use of general banking equipment, and demands finger dexterity skills.
4. Coin Processor : Necessitates little exercise of independent judgment. Requires infrequent direction, however, work is frequently checked. Demands little public or intrabank contact. Requires a moderate degree of concentration with moderate physical demands and few unpleasant working conditions (some machinery noise). Requires 1 month of on-the-job training to perform the job at an acceptable level. Calls for operation of general banking equipment, coin wrapper, and postage machines.
5. Document Sorter : Requires occasional direction, but work is infrequently checked. Calls for infrequent exercise of independent judgment. Demands little public or intrabank contact. Requires a high degree of concentration, with light physical demands (occasional heavy lifting) and moderate amount of unpleasant working conditions (machine noise). Calls for 1 to 3 months of on-the-job training to perform the job at an acceptable level. Requires the necessary finger dexterity skills to operate the document sorter, proof machine, and general banking equipment.
6. Statement Bookkeeper : Requires occasional direction and checking of work, entails infrequent independent judgment and little public or intrabank contact. Demands moderate degree of concentration with little physical demand or unpleasant working conditions. Requires training period of 1 to 3 months. Calls for typing skills and use of general banking equipment and teller machines.
7. Secretary (Trust ). Requires infrequent exercise of independent judgment, and requires occasional direction and checking of work. Demands some public and intrabank contact. Requires a moderate degree of concentration. Offers few physical demands and few or no unpleasant working conditions. Requires 2 to 3 months of on-the-job training. Involves the use of general banking equipment and transcribing equipment. Calls for general secretarial skills, including shorthand.
8. Switchboard Operator . Requires little independent judgment on the part of the employee. Calls for little direction and infrequent checking of work. Demands substantial public contact but infrequent intrabank contact. Demands little or no extraordinary concentration. Makes few physical demands with little or no unpleasant working conditions. Requires less than 1 month of training. Calls for use of general banking equipment and the PBX. Requires telephone communication skills.
9. Supervisor, Universal Tellers : Requires occasional independent judgment and needs occasional direction and checking of work. Demands frequent public contact but little intrabank contact beyond the tellers. Requires high degree of concentration, but makes few physical demands and offers few or no unpleasant working conditions. Requires about 2 to 3 months of training. Involves working with general banking equipment, pneumatic units, and teller machines. Demands typing, finger dexterity, and human relations skills.
10. Staff Accountant : Requires occasional independent judgment and needs occasional direction and checking of work. Demands little public or intrabank contact. Demands a high degree of concentration, but has few physical demands and little or no unpleasant working conditions. Requires about 3 to 6 months of training. Calls for use of general banking equipment and requires typing sills.
Job Descriptions
Position title: Universal Teller Market Rate: $5.90
Division: Deposit Services
Department: Main Office, Drive-In Branch
Title of immediate supervisor: Branch Manager, Branch Supervisor
Date Issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient and professional manner.
2. Verify and control the payment and receipt of cash assigned to you.
3. Balance all cash assigned to you and prepare a balance sheet.
4. Accept and verify demand deposit savings and time deposit transactions.
5. Accept and verify installment, charge card, ready reserve, and real estate loan transactions.
6. Process night depository and bank by mail transactions.
7. Process armored car transactions.
8. Process Series E bonds, travelers’ checks, and bank money order transactions.
9. Accept and issue receipts for collection items.
10. Process loose coin and verify coin machine totals.
11. Prepare cash item report.
12. Accept and verify miscellaneous payments such as federal taxes and utilities.
13. Prepare volume and activity reports.
14. Assist other employees within the department whenever possible.
15. Perform other duties that are approved or assigned by your superiors.
Position title: Deposit Services Representative
Division: Deposit Services
Department: Main Office, Drive-In
Title of immediate supervisor: Deposit Services Supervisor (Main Office), Drive-In Manager
Date Issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient, and professional manner.
2. Open all types of demand deposit accounts.
3. Open all types of savings and time deposit accounts.
4. Issue travelers’ checks and Series E bonds.
5. Open night depository accounts.
6. Provide general information pertaining to bank services available in other departments and banking locations.
7. Process and sell bank promotional and premium items.
8. Process check and deposit ticket orders and reconcile billings.
9. Distribute and explain Ready Reserve and charge card applications.
10. Establish file for the proper follow-up on missing social security numbers, incomplete account resolutions, and unsigned signature cards.
11. Process special agreement forms for such services as direct deposit, IRA accounts, and funeral trusts.
12. Approve specific savings withdrawals, checks, cash paybacks, and cash advances.
13. Process volume and activity reports.
14. Assist other employees within the department whenever possible.
Position title: File Clerk Market Rate: $5.34
Division: Deposit Services
Department: Deposit Accounting, Main Office
Title of immediate supervisor: Deposit Accounting Supervisor
Date issued: 9-1-92
Minimum responsibilities:
1. Provide banking services to all customers in a friendly, efficient and professional manner.
2. File checks and deposit tickets.
3. Review items on specified accounts for proper signatures, endorsements, dates, etc.
4. File bank money orders and payroll and interest checks.
5. File signature cars on closed accounts.
6. Assign numbers to new accounts.
7. Assist other employees within the department whenever possible.
8. Perform other duties that are approved or assigned by your supervisor.
Additional responsibilities that may be assigned:
1. File daily computer reports.
2. File corporate resolutions.
3. Balance and maintain files for payroll account monthly.
4. Maintain money order audit sheets.
5. File money orders daily and balance weekly.
6. Relieve other desks as needed.
Position Title: Coin Processor
Division: Deposit Services
Department: Main Office – Customer Services, Main Office
Title of immediate supervisor: Customer Services Supervisor
Date issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient, and professional manner.
2. Operate the coin wrapping machine.
3. Balance all processed coin.
4. Deliver documents to and from other banks.
5. Delivery daily transactions to the proof department from all bank locations.
6. Assist in opening the main office cash vault.
7. Deliver coins to all bank locations.
8. Assist as a teller.
9. Check the security cameras and record the frame numbers daily.
10. Deliver specified commercial account statements.
11. Assist the Internal Services Department whenever possible.
12. Assist other employees within the departments whenever possible.
13. Perform other duties that are approved or assigned by your superiors.
Position title: Document Sorter Operator
Division: Deposit Services
Department: Proof and Adjustments, Main Office
Title of immediate supervisor: Proof and Adjustments Supervisor
Date issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient and professional manner.
2. Microfilm all transaction and cash letter tapes.
3. Operate document sorters and proof machines.
4. Prepare and deliver cash letters.
5. Prepare proof balance worksheets and appropriate entries.
6. Prepare recap totals and deliver all items for application updates.
7. Assist other employees within the department whenever possible.
8. Perform other duties that are approved or assigned by your supervisor.
Position title: Statement Bookkeeper
Division: Deposit Services
Department: Deposit Accounting, Main Office
Title of immediate supervisor: Deposit Accounting Supervisor
Date issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient and professional manner.
2. Microfilm all processed items.
3. Review items on specific accounts for proper signatures, endorsements, dates, etc.
4. Organize and prepare demand deposit account statements.
5. Prepare all computer reports for distribution.
6. Balance item counts for demand deposit accounts with list postings.
7. Review all processed microfilm.
8. Assign numbers to new accounts.
9. Assist other employees within the department whenever possible.
10. Perform other duties that are approved or assigned by your superiors.
Position title: Secretary – Trust Department
Division: Trust
Department: Trust, Main Office
Title of immediate supervisor: Vice President and Senior Trust Officer
Date Issued: 9-1-92
1. Provide trust services to all customers in a friendly, efficient, and professional manner.
2. Perform general secretarial duties such as typing, taking shorthand, acting as receptionist and filing.
3. Prepare all checks and deposits for trust customers.
4. Prepare and verify computer entries.
5. Maintain all paying agency accounts.
6. Prepare month-end computer filing and mail customer statements.
7. Maintain all authentication accounts.
8. Post and balance debenture and corporate accounts.
9. Maintain all files.
10. Assist other employees within the department whenever possible.
11. Perform other duties that are approved or assigned by your superiors.
Position title: Switchboard Operator Market Rate: $5.22
Division: Financial Services
Department: Internal Services, Main Office
Title of immediate supervisor: Internal Services Officer
Date issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient and professional manner.
2. Operate the switchboard.
3. Open incoming mail and disperse to the proper departments.
4. Maintain the copy machine and record daily usage.
5. Coordinate the usage of the bank-owned vehicles.
6. Receive information for the daily bulletin.
7. Receive and deposit all rental income.
8. Maintain petty cash and prepare postage funds.
9. Receive and deposit milk machine money.
10. Verify and record Internal Services time cards and attendance records.
11. Provide specific copy machine reproductions for all bank locations.
12. Assist other employees within the department whenever possible.
13. Perform other duties that are approved or assigned by your superiors.
Position title: Supervisor, Universal Tellers – Main Office Market Rate: $7.38
Division: Deposit Services
Department: Universal Tellers – Main Office
Title of immediate supervisor: Vice President and Cashier
Date issued: 9-1-92
1. Supervise and coordinate all daily functions of the tellers and safe deposit receptionists.
2. Organize and prepare work and vacation schedules and approve requests for days off.
3. Review, discuss and explain all operational policies, procedures, and related changes to all department personnel through scheduled meetings.
4. Review, approve and maintain employee time cards and attendance records.
5. Review, approve, and complete reports for all teller variations within the department.
6. Prepare all salary increases, requests for additional staff, terminations promotions, demotions, transfers, and employee grievances.
7. Assist in planning and developing training and cross-training programs for all employees in the department.
8. Provide relief for peak periods, lunch breaks, vacations and absentees.
9. Manage the collection function including land contracts, sight drafts, bonds, coupons, checks and other transactions requiring special handling.
10. Process all foreign currency, coin and travelers’ checks transactions.
11. Daily balance of the collection desk for traveler’s checks, issued and redeemed U.S. Series E Bonds, credit card cash advances, and Treasury, tax, and loan deposits.
12. Approve checks, savings withdrawals, cash back on deposits, cash advances, cashed certificates, and closed accounts.
13. Prepare reports for all phases of the collection functions.
14. Assist other employees within the department whenever possible.
15. Perform other duties that are approved or assigned by your superiors.
Position title: Staff Accountant 1 – General Accounting
Division: Financial Services
Department: General Accounting
Title of immediate supervisor: Senior Staff Accountant
Date issued: 9-1-92
1. Provide banking services to all customers in a friendly, efficient and professional manner.
2. Prepare reconciliation of various accounts.
3. Verify and obtain approvals on all invoices and review all accounts payable.
4. Verify purchasing orders and maintain expense control ledgers.
5. Prepare annual closing entries for all income and expense accounts.
6. Prepare requisitions for major recurring expenditures.
7. Prepare Branch and Trust Profitability reports.
8. Perform a physical inventory of all fixed assets.
9. Verify and process changes and generate current listing of fixed assets.
10. Prepare inventory listings and returns for personal property taxes.
11. Assist bank examiners and auditors.
12. Assist other employees within the department whenever possible.
13. Perform other duties that are approved or assigned by your superiors.
Wage Data (Product Market)
Hourly rates are converted to monthly rates using 173 hours in an average work month. Rate changes are calculated using 30 percent.
1. Universal Teller
Average calculated using 40 employees:
| Number o f Employees | Hourly Rate | Monthly Rate |
| 4 | $5.60 | $968.80 |
| 4 | 5.67 | 980.91 |
| 10 | 5.81 | 1,005.13 |
| 15 | 5.95 | 1.029.35 |
| 4 | 6.16 | 1.065.68 |
| 3 | 6.37 | 1.102.01 |
Average hourly rate: $5.90
Average monthly rate: $1,021.48 ($5.90 x 173)
Hiring rate: $5.60/hr, $968.80/month
Rate range: $5.60/hour – $7.28/hour ($5.60 x 1.30 = $7.28)
$968.80/month – $1,259.44/month
2. File Clerk
Average calculated using 39 employees:
| Number o f Employees | Hourly Rate | Monthly Rate |
| 10 | $5.11 | $884.03 |
| 9 | 5.25 | 908.25 |
| 4 | 5.32 | 920.36 |
| 12 | 5.53 | 956.69 |
| 4 | 5.60 | 968.80 |
Average hourly rate: $5.34
Average monthly rate: $923.82 ($5.34 x 173)
Hiring rate: $5.11/hour, $884.03/month
Rate range: $5.11/hour – $6.64 hour ($5.11 x 1.30 = $6.64)
$884.03/month – $1m148.72/month
3. Switchboard Operator
Average calculated using 33 employees
| Number o f Employees | Hourly Rate | Monthly Rate |
| 12 | $5.11 | $884.03 |
| 8 | 5.18 | 896.14 |
| 4 | 5.25 | 908.25 |
| 4 | 5.34 | 923.82 |
| 5 | 5.51 | 935.93 |
Average hourly rate: $5.22
Average monthly rate: $903.06 ($5.22 x 173)
Hiring rate: $5.11/hour, $884.03/month
Rate range: $5.11/hour – $6.64/hour ($5.11 x 1.30 = $6.64)
$884.03/month – $1,148.72/month
4. Supervisor, Universal Tellers
Average calculated using 10 employees
| Number o f Employees | Hourly Rate | Monthly Rate |
| 3 | $7.21 | $1,247.33 |
| 2 | 7.32 | 1,266.36 |
| 1 | 7.39 | 1,278.47 |
| 2 | 7.49 | 1,295.77 |
| 1 | 7.56 | 1, 307.88 |
| 1 | 7.63 | 1,319.99 |
Average hourly rate: $7.38
Average monthly rate: $1,276.74
Hiring rate: $7.21/hour, $1,247.33/month
Rate range: $7.21/hour – $9.37/hour ($7.21 x 1.30 = $9.37)
$1,247.33/month – $1,621.01/month